Popular questions FAQ
Frequently Asked Questions (FAQ)
1. How do I know which contact lenses are right for me?
When choosing contact lenses, you first need to determine your eye prescription and wearing needs. It is recommended that you consult your ophthalmologist and provide a tailor-made prescription based on their advice on selecting the appropriate contact lens type (e.g. daily, weekly or monthly). You can also read the guide on our website to learn more about the different types of contact lenses.
2. What types of contact lenses do you offer?
We offer a variety of contact lenses, including daily, biweekly, monthly, cosmetic Color Con, as well as astigmatism and presbyopia lenses.
3. How to store and clean contact lenses?
Please use special contact lens cleaning solution to clean and store your contact lenses. Never use tap water or saliva as this may cause infection. Every time you remove your contact lenses, be sure to clean them and return them to a clean contact lens case.
4. Can I wear contact lenses for a long time?
Most contact lenses are recommended for no more than 8-12 hours a day. Prolonged wear may affect eye health, please follow product instructions and your ophthalmologist's recommendations.
5. What should I do if my contact lenses feel uncomfortable?
If contact lenses feel uncomfortable or blurry vision occurs, remove contact lenses immediately and rinse eyes with clean water. If discomfort persists, it is recommended to consult an ophthalmologist.
6. How to order contact lenses?
You can browse and select the contact lenses you need on our website, then add them to your shopping cart and follow the instructions to complete your order.
7. What payment methods do you offer?
We accept a variety of payment methods including credit card, FPS and PayMe. If you need to pay in person, please WhatsApp: 4612 9997
1. PayMe Please use the link and QR code to transfer money according to the payment instructions during checkout.
2. Please deduct the discount (if applicable) before depositing FPS.
FPS ID | FPSID: 6468433
Account Name| Account Name: F & F OPTICAL (HONG KONG) CO LTD
After completion, the WhatsApp FPS record will reach 4612 9997
*Please refer to our shopping payment page for specific payment methods.
8. How do I track my order?
After you place your order, we will send a confirmation email containing your order number and tracking link. You can check the status of your order at any time through this link.
9. How long does it take to receive my order?
Orders usually ship within 1-3 business days. Delivery times may vary based on your location and the shipping method selected at checkout.
10. Are contact lenses licensed or parallel imports? Is the quality guaranteed?
The contact lenses provided by our store include both licensed and imported products (commonly known as parallel imports), all manufactured by the same brand on the same production line. The main difference between licensed and imported goods is that the place of origin is the same and the agent country is different, but the product quality and safety standards remain the same.
11. Can the order be canceled or modified?
If you need to cancel or modify your order, please contact our customer service team within 24 hours of placing your order and we will be happy to assist you.
12. What is your return policy?
If you are not satisfied with the contact lenses you purchased, you can apply for a return within 30 days of receiving the goods. Please ensure the item is unopened and in its original condition. Due to health and safety regulations, we cannot accept returns on contact lenses that have been opened or used. However, if you receive a defective product, please contact our customer service for assistance.
13. Where can I find contact lens instructions?
Each package of contact lenses comes with instructions for use. You can also find relevant information on our website or contact customer service for more help.
14. Do you provide customer support?
Yes! Our customer support team can help you with any questions or concerns. You can contact us via email or whatsapp (852) 4612 9997.
