Return and Refund Policy

Refund Policy

Thank you for choosing Retina! We are committed to providing you with a satisfactory shopping experience. If you are not satisfied with your purchase, please refer to the following refund policy:

Refund process: Contact lenses are personal hygiene products. For hygiene reasons, no returns or exchanges are accepted once the order is confirmed. If you have any concerns about the quality of the product or service, please take a photo of the product in question and send it to our customer service email retinahkg@gmail.com or WhatsApp 4612 9997 along with your name, order number, contact number and relevant photos. We will have someone follow up on your matter.

Our company (Tongtong) always attaches great importance to customer experience, but all return and exchange applications will be reviewed on a case-by-case basis. The final handling plan and related decision-making rights are reserved by our company. Thank you for your understanding and cooperation.